Below we have listed some of the more common questions we get from our customers to help you make decisions about your DIY project buying choices. Please don’t hesitate to call us and ask any questions, we enjoy talking with you and learn so much in the process. You can also submit a question outside of our business hours via our contact form and we will get back in touch with promptly to answer your questions.
Both Windows mount the same way: you cut the hole in your building, insert the window from the outside, both windows will have a screw flange to screw the window in. At the point when the window is screwed in, this is where the difference is. On the flush mount the glass of the window will lay flush to the building and you place your trim board on top of the window flange. On the j-channel mount window the glass of the window protrudes away from the building because you have a 7/8” channel built onto the window to allow either your siding (vinyl siding) or your trim board to slide in. Whatever product you place in the channel, the glass of the window will be flush with that product.
Yes, if the window opens it has a screen.
No, we do not recommend shed windows for the home, these windows are made for sheds, they are not energy efficient, and the windows are not finished off inside the window such as they are for home windows.
Yes, on all the vertical sliders windows the bottom sash lifts up to open, the top sash is fixed. These are considered single hung.
We recommend #8 screws, by any length that will work with your project ¾”, 1” or 1-1/4”. You can use nails, but we do not recommend it, so you don’t break the glass.
Safety glass is a thicker glass, more durable and when it breaks it crumbles into small pieces instead of sharp shards, it is also called tempered glass.
Yes, we ship all over the world. We use USPS International for small items and UPS for larger items. Please call us for a shipping quote at 843-293-1820. Please remember that we only charge you for the shipping cost, you the customer are responsible for any duty tax and custom fees once your package crosses the boarder.
When your package crosses the border into Canada, UPS must post a bond to the Canada Border Services Agency (CBSA), which UPS passes on to you the customer. To avoid paying this bond, call UPS at 1-800-PICK-UPS and ask about pre paying the fees. You will need the tracking number when you call. Here is also a link for more information www.ups.com/content/ca/en/shipping/cost/zones/custom_clearance
Yes, we combine shipping when we are able, please call our office we will be happy to look up the shipping ahead of time for you so that there are no surprises. 843-293-1820
Yes, we are open M-F 8am to 4pm and you are more than welcome to come pick up your order. If you call ahead of time we can have the order pulled and ready for you to pick up call us at 843-293-1820.
Yes, we offer wholesale prices to all contractors, but you need to call our office at 843-293-1820 and we will give you a special login to be able to see the wholesale side of the web site.
We have a 30 day return policy and we take returns as long as they have NOT been installed, once they have been installed we cannot take an item back.
When you ship glass, breakage will happen from time to time, and we understand that. If your window arrives broken, please do not refuse the shipment. All you need to do is take a photo of the damage and e-mail it to us along with your order number. Once we receive the photo we will either refund you, send out a replacement, or offer a discount (for slight damage). Use our e-mail: firstname.lastname@example.org
No, I am sorry we do not offer custom window sizes, but check with us we might have something that is close that will work for you.
Yes, just request that your lock order be keyed alike when you place your order.
We have replacement keys in stock, when you order please look at your lock and let us know what is written on the lock since we have more than one lock series.
There are different ways: you can purchase a flower box hanger from your local garden center or on line, there are thousands of them in every price point. From very plan to very ornate. You can also attach them by using either screws or bolts. If you plan on using dirt and real flowers we recommend bolts since dirt tends to be heavy when wet.
The shutters come with screws that are painted the same color as your shutters, no caps needed.
Not currently, but they are in the process of being made and they should be in stock by the end of the year 2015.
The grids are on the outside of the window and we do not recommend removing them since they are built into the frame of the window. Removing them might cause damage to the window.
No, they do not, but if you need some just ask and we can throw some in the box with the window. We have flat heads #8 x 1”. If you want painted screws we have pan heads painted brown or white they are .03 each. But remember pan head screws will interfere with your trim work, they will not allow the trim to lay flat.
Most shed builders will use a 6” t-hinge, that is pretty standard in the industry. Standard t-hinge 6”, colonial t-hinge 6” or decorative t-hinge 6”. If you want to go larger try a 8” or 12” hinge (12” is more of a strap hinge). We have hinges from 4” up to 20”. The width of your door or gate is as important as the weight. As the width gets larger, the amount of leverage is increased which puts stress on the hinge and fasteners holding the hinge, So you might want to use a larger strap length.
3-1/2” stem fits a door thickness up to 2-1/2” thick 4-1/2” stem fits a door thickness up to 3-1/2” thick 5-1/2” stem fits a door thickness up to 4-1/2” thick 6-1/2” stem fits a door thickness up to 5-1/2” thick If you are unsure or your door has not been built yet you can always order longer stem, andit can be cut down with a hex saw.
Yes, we have black hinge screws in lengths of 1”, 1-1/4”, 1-1/2”, 1-3/4”, 2” and 2-1/2”. If you want a screws longer then 1-1/2” there will be a slight up charge.
Yes, as long as it has not been installed we take them back, please call the office for a return authorization and return instructions.