Get In Contact with Us - (843) 399-1820

Get In Contact with Us - Info@shedwindowsandmore.com

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Frequently Asked Questions

On our Help & FAQ page we have listed some of the more common questions we get from our customers to help you make decisions about your DIY project buying choices. Please don’t hesitate to call us and ask any questions, we enjoy talking with you and learn so much in the process. You can also submit a question outside of our business hours via our contact form and we will get back in touch with promptly to answer your questions.
  • Both windows mount the same way: you cut the hole in your building, insert the window from the outside, both windows will have a screw flange to screw the window in. At the point when the window is screwed in, this is where the difference is. On the flush mount the glass of the window will lay flush to the building and you place your trim board on top of the window flange. On the j-channel mount window the glass of the window protrudes away from the building because you have a 7/8” channel built onto the window to allow either your siding, vinyl siding, or your trim board to slide in. Whatever product you place in the channel, the glass of the window will be flush with that product.

  • Yes, if the window opens it has a screen.

  • No, we do not recommend shed windows for the home, these windows are made for sheds, they are not energy efficient, and the windows are not finished off inside the window such as they are for home windows. We stock double-pane windows that can be installed in homes.

  • Yes, on all the vertical slider windows the bottom sash lifts up, the top sash is fixed. These are considered single hung. Our horizontal sliders also open, but side to side.

  • We recommend #8 screws, by any length that will work with your project ¾”, 1” or 1-1/4”. You can use nails, but we do not recommend it, so you don't break the glass.

  • Safety glass is a thicker glass, more durable and when it breaks it crumbles into small pieces instead of sharp shards, it is also called tempered glass.

  • Yes, we offer wholesale prices to all contractors, but you need to call our office at 843-293-1820 and we will give you a special login to be able to see the wholesale side of the web site.

  • We do not make custom single pane aluminum windows however we do have the ability to custom make vinyl double pane windows. Please call our office at (843) 399-1820 for more information.

  • We have replacement keys in stock, when you order please look at your lock and let us know what is written on the lock since we have more than one lock series.

  • There are different ways: you can purchase a flower box hanger from your local garden center or online, there are thousands of them in every price point. From very plan to very ornate. You can also attach them by using either screws or bolts. If you plan on using dirt and real flowers, we recommend bolts since dirt tends to be heavy when wet.

  • The shutters come with screws that are painted the same color as your shutters, no caps needed.

  • Yes, we stock horizontal windows.

  • The grids are on the outside of the window, and we do not recommend removing them since they are built into the frame of the window. Removing them might cause damage to the window.

  • No, they do not, but if you need some just ask and we can throw some in the box with the window. We have flat heads #8 x 1”. If you want painted screws we have pan heads painted brown or white they are .03 each. But remember pan head screws will interfere with your trim work, they will not allow the trim to lay flat.

  • Most shed builders will use a 6” t-hinge, that is pretty standard in the industry. Standard t-hinge 6”, colonial t-hinge 6” or decorative t-hinge 6”. If you want to go larger try a 8” or 12” hinge, the 12” is more of a strap hinge. We have hinges from 4” up to 20”. The width of your door or gate is as important as the weight. As the width gets larger, the amount of leverage is increased which puts stress on the hinge and fasteners holding the hinge, So you might want to use a larger strap length.

  • 3-1/2” stem fits a door thickness up to 2-1/2” thick 4-1/2” stem fits a door thickness up to 3-1/2” thick 5-1/2” stem fits a door thickness up to 4-1/2” thick 6-1/2” stem fits a door thickness up to 5-1/2” thick If you are unsure or your door has not been built yet you can always order longer stem, and it can be cut down with a hex saw.

  • Yes, we have black hinge screws in lengths of 1”, 1-1/4”, 1-1/2”, 1-3/4”, 2” and 2-1/2”. If you want screws longer then 1-1/2” there will be a slight up charge.

Orders / Shipping / Returns

Find answers to common questions about orders.

  • You can cancel your order before it is shipped. Once shipped your order cannot be cancelled, please fill out the below contact form or call our office at (843) 399-1820 to cancel your order.

  • If you place an order with the wrong shipping address, you will need to request the order to be cancelled as we cannot change an address or details of the order once it has been placed. Please fill out the form below for the cancelation request or call our office at (843) 399-1820.

  • We are aware that shipping companies are not the best when dealing with fragile items. If your item(s) arrived damaged during the shipping process, please contact claims@shedwindowsandmore.com.

    You will need to provide the order number and photos of the damage.

    Our customer service will do their best to get you satisfied with either a replacement (if the item is in stock) or a refund.

  • Shipping typically takes 3-7 business days depending on your location within the states. International shipping time may vary.

  • Yes, we ship to most countries worldwide. International shipping times vary by location. International customers will need to call our office at (843) 399-1820 to receive an accurate quote for shipping.

  • We offer a 30-day return policy on all products, provided they are in their original condition and have not been previously installed. Item(s) that were previously installed before returning will not be refunded.

  • When your package crosses the border into Canada, UPS must post a bond to the Canada Border Services Agency (CBSA), which UPS passes on to you the customer. To avoid paying this bond, call UPS at 1-800-PICK-UPS and ask about pre paying the fees. You will need the tracking number when you call. Here is also a link for more information www.ups.com/content/ca/en/shipping/cost/zones/custom_clearance

  • Yes, we are open M-F 8 am to 4 pm and you are more than welcome to come pick up your order. If you call ahead of time we can have the order pulled and ready for you to pick up call us at 843-293-1820.

  • Yes, as long as it has not been installed we take them back, please call the office for a return authorization and return instructions.

  • Yes, we combine shipping when we are able, please call our office we will be happy to look up the shipping ahead of time for you so that there are no surprises. 843-293-1820

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